Online Casino Fiable France: Review Our Rules Before Signing Up

These terms set the rules between you and us for every account at the online casino Fiable France. By registering, depositing or placing a bet, you accept them in full. Read them together with our bonus rules and responsible gambling tools, and contact support before you play if any point is unclear.

Who Can Open an Account

We accept players who meet every condition below:

• Age: you are 18 or over.
• One account: you hold a single account per person, household, email address, payment method and device.
• Own funds: you deposit only money that belongs to you, through methods registered in your name.
• Accurate details: your name, date of birth and address match your identity documents.

We close duplicate accounts and cancel any bonuses or winnings linked to them. As a French online casino Fiable account holder, you keep your login details private and take responsibility for all activity under them.

Identity Checks

We verify your identity before your first withdrawal and may repeat the check at any time. Prepare the following documents:

• Proof of identity: passport, national identity card or driving licence.
• Proof of address: a utility bill or bank statement issued within the last three months.
• Proof of payment method: a photo of your card with the middle digits hidden, or a screenshot of your e-wallet or crypto wallet.

We review documents within 72 hours. Until verification is complete, withdrawals stay on hold, though you can keep depositing and playing on the online casino Fiable site.

Deposits

All accounts run in euro, and we convert crypto deposits at the rate shown when the network confirms the transaction. We charge no deposit fees; crypto carries the network fee only.

Wager each deposit at least once before you request a withdrawal. This rule protects the online casino Fiable France and its players against money laundering.

Withdrawals

Limits and processing times depend on the method you choose.

The following rules apply to every payout:

• Payout route: we return winnings to your deposit method where it supports withdrawals; after Paysafecard, Neosurf, Apple Pay or Google Pay deposits, choose a card, e-wallet, SEPA account or crypto wallet.
• Monthly cap: you can withdraw up to €50,000 per month across all methods.
• Priority processing:Mentor, Ambassadeur and d'Or players move ahead of the standard queue.
• Pending status: you can cancel a withdrawal while it shows as pending.

At the French online casino Fiable, we charge no withdrawal fees; crypto payouts carry the network fee only.

Bonuses and Wagering

New players receive a three-part Welcome Pack, each part activated by a deposit of at least €20:

• First deposit: 100% up to €500 plus 200 free spins.
• Second deposit: 75% up to €400 plus 100 free spins.
• Third deposit: 50% up to €300 plus 150 free spins.

Every bonus follows these conditions:

• Wagering: x40 on the bonus amount and on free-spin winnings.
• Validity: 30 days for bonus funds and 7 days for free spins from the moment of crediting.
• Maximum bet: €5 per spin or round while wagering is in progress.
• One at a time: you can hold only one active bonus.

After the Welcome Pack, reload bonuses apply to repeat deposits. Once you have made three deposits, the Safety Net activates when your balance falls below €5; we set its amount individually based on your activity, and a new deposit reactivates it.

Loyalty Programme

You earn experience points (XP) on every real-money bet, including live tables; bets placed with bonus funds earn no XP. The programme has ten levels, from Curieux to d'Or, and each level raises your cashback, rakeback multiplier and birthday spins, up to 12%, x2.2 and 250 spins. From Mentor (level 8), you gain access to VIP tournaments and events, a personal manager and priority payouts, while d'Or players also receive exclusive bonuses. The online casino Fiable France reserves the right to remove levels and rewards earned through bonus abuse or prohibited play.

Game Rules and the Index

• Provider rules: each game follows the rules and paytable shown inside it.
• Malfunctions: a technical fault voids all pays and plays in the affected round.
• Index data:the declared RTP comes from the studio, and bonus frequency and top wins reflect our players' spins over the last 30 days; these figures describe past activity and do not guarantee future results.
• Demo mode: demo results carry no monetary value and earn no XP.

The French online casino Fiable publishes Index data for information, so you can compare games before you stake real money.

Responsible Gambling Tools

Set any of these controls from your account at any time:

• Deposit limits: daily, weekly or monthly; reductions apply at once, increases after 24 hours.
• Session reminders: on-screen alerts with your playing time and net result.
• Cool-off period: a break from 24 hours up to six weeks.
• Self-exclusion: a closure of six months or longer, during which we stop all promotional contact.

The online casino Fiable site also points you to Joueurs Info Service on 09 74 75 13 13 if you need specialist support.

Account Suspension and Closure

We suspend or close accounts in the following cases:

• Duplicate accounts or registration with false details.
• Bonus abuse, including coordinated play to clear wagering.
• Fraudulent payments or the use of third-party payment methods.
• Forged documents submitted during verification.

You can close your account at any time through support, and we pay out the verified balance minus any bonus funds. If you have not logged in for 12 months, the casino notifies you by email before marking the account as dormant.

Complaints

Send any complaint to support by live chat or email, with your username and a description of the issue. We acknowledge it within 48 hours and give a final answer within 14 days. At the French online casino Fiable, a member of the compliance team reviews every complaint that support cannot resolve.

Changes to These Terms

We update these terms when our products, payment options or legal obligations change. We notify you by email before new terms take effect. If you continue to play after that date, you accept the updated version.